Support / Frontier

We work round the clock through the year to support our customers. You can reach our Helpdesk on phone or by email. We offer a single point of contact for our complete range of Solutions and Services.

Every customer's support requirements are unique, and varies with the criticality of uptime of that product or service. We offer support plans with varying response and resolution times.

Our support is rated one of the best by several OEM's, and we are authorized support partners to many of them. Apart from on-site support, we have a fully equipped NOC and are well positioned to deliver remote support right through the year.

Our support teams have several years of experience in installation and troubleshooting, and also carry Industry and OEM certifications for excellence in their respective technology areas. Our Service Desk has L1 to L3 engineers assigned to help resolve customer problems.

We believe in following best practice processes for service delivery. Our service delivery is structured around ITIL, and constantly audited for Service Levels delivered.

Call us today to understand more about our support plans and sign-up to maximize your IT up-time.