Frontier has ITIL trained Service Delivery staff, and follows ITIL best practices for Service Support and Service delivery. Incident and problem management processes are defined to follow the contours of the ITIL framework. You know upfront, the scope of each service, the service deliverables, SLA’s, problem resolution methods recommended, escalation matrices and reports that will be submitted. Our services are tailored to meet the unique service support requirements of customers.

INFRASTRUCTURE MANAGEMENT SERVICES
Service Desk	Processes and operations based on ITIL best practices
Desktop, Workstations and laptop support	Hardware, vendor management, Desktop OS (Windows, Linux, Solaris) and office productivity applications, email clients.
Server Administration	Hardware and vendor management. Network OS – Windows server, UNIX -AIX, Linux, Solaris.
eMail	Administration and support for Exchange, Lotus Notes, Sendmail etc.
Network management	LAN, WAN, VOIP
Network Security	AntiVirus, Antispam, Firewall, UTM/IDS/IPS, VPN, RSA, PKI
Storage Management	SAN, NAS, VERITAS, Tivoli etc
Asset Management/Configuration management	Hardware & software. Add/Move/Change. CMDB
Inventory audit	IT infrastructure inventory audits (Hardware, software, networking equipment, UPS etc.)
Database Administration	Database administration for Oracle, MS SQL, Sybase
Vendor Management	Vendor management for problem resolution and warranty execution
Document management	Support document management – SLA’s, contracts etc
L1 Application support	Support for customer applications post training on application