IT Infrastructure Management Services
IT Infrastructure Management Services
Frontier Business systems has over a decade of experience in design, delivery, deployment and support of complex IT infrastructure environments. Frontier’s engineers have an extensive portfolio of technical skills .The experience and skills span multiple products, technologies, vendors and platforms. Its depth of technical skills ensures that IT incidents are handled efficiently and effectively. With a well structured escalation matrix that maps onto high levels of skills, Frontier ensures high quality of service, and very high levels of availability of the IT infrastructure.
Frontier has the knowledge, experience and portfolio of skills and services to manage complex and enterprise IT infrastructure environments.
Services Portfolio
Delivery Models
Multi-Level Service Offering
Frontier offers several modes of engagement depending on client requirements.
- Resource Augmentation
- SLA Based service
- Remote Infrastructure Management
Resource augmentation guarantees Service continuity
Most organizations start their outsourcing with simple Resource augmentation. Utilizing this service gives organizations the guarantee of Service continuity, since the Service Provider’s contract typically includes back-up clauses. You are relieved of service discontinuity issues arising out of attrition.
Frontier has a very successful track record in providing Resource Augmentation services. We have a pool of highly skilled resources across all IT infrastructure domains – Desktop, Servers, Network, Storage and Power. The back office processes ensure that every site has a deployable and well structured resource back-up plan.
SLA based delivery
Frontier has been offering SLA based Infrastructure Management services to several customers. Our SLA based offering removes the uncertainty out of the clients IT Service continuity, guaranteeing high uptime, and low MTBF.
Frontier has an in-depth understanding of IT infrastructure developed over a decade of experience in design, deployment and management of enterprise IT infrastructure. We have Program managers who are sensitive to client requirements and place high levels of commitment to meeting SLA’s optimizing availability, security and continuity.
Benefits of implementing SLA based services
- Increased returns on investment in IT infrastructure expenditures.
- Reduced failures- Our Program Manager’s constant interaction from the inception with the business user in planning, designing, procurement and implementing helps in fully understanding the needs from the beginning and they are ‘part of the solution’, rather than ‘part of the problem’.